AGROFORESTER (LEVEL 6) 

Basic Salary: $1,758,815.00 - $2,183,484.00 per annum plus applicable allowance

JOB PURPOSE: 

Under the general direction of the Senior Director, Zonal Operations, the incumbent will be responsible for providing technical inputs, establishing agroforestry sites and providing training associated with agroforestry.

KEY RESPONSIBILITY AREAS: 

Management and Administrative Responsibilities

• Monitors trends, practices, and systems in Agroforestry;
• Assists with the forming and strengthening of farmers’ groups and community organizations to participate in Agroforestry activities;
• Submits monthly progress reports;

Technical/Professional Responsibilities

·         Develops and implements strategies to increase timber tree growing by farmers;

·         Develops strategies for the cohabitation of timber trees and agricultural crops;

·         Provides technical assistance and land management plans to farmers;

·         Makes recommendations on design features for purposes of vegetation establishment, erosion control, and appearance;

·         Supervises and implements normative activities in agroforestry and urban forestry to ensure their full contribution to achieving the goals and objectives of the NFMCP;

·         Identifies appropriate strategies for agroforestry interventions and sustainable land management techniques to benefit local communities;

·         Designs agroforestry farm plans for selected sites that integrate the use of forest tree species in agricultural production for improved ecosystems and livelihood protection;

·         Establishes linkages with internal stakeholders to develop an efficient and effective agroforestry programme;

·         Designs and develop demonstration farms on private lands;

·         Conducts field days and/or on-farm training;

·         Liaises with relevant stakeholders in designing the relevant training programmes for agroforestry development and livelihood programmes;

·         Assists with drafting project proposals for external funding for communities at risk and LFMC with specific agroforestry needs;

·         Assists in providing information in the mapping of agroforestry activities;

·         Designs and recommends appropriate agroforestry systems best practices;

·         Identifies stakeholders interested in reforestation and improving their farming establishment with long term economic agroforestry solutions;

·     Assists in the development of a training programme to assist farmers in making sound business decisions, to maximize profit from agroforestry innovations, and develop market skills, thus improving their economic status over time;

Required Competencies: 

The post-holder will be able to demonstrate:

Technical

• Knowledge of research and development;
• Knowledge of projects planning and research techniques
• Sound analytical and strategic thinking;
• Ability to analyse and interpret scientific information for decision making;

Behavioural

• Ability to exercise sound judgement;
• Ability to prioritise amongst conflicting demands and make rational decisions based upon a sound understanding of the facts in limited time;
• Ability to manage limited resources in order to achieve challenging output targets;
• Sound personal and professional integrity;
• Strong customer orientation skills;

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• BSc. Degree in Forestry, Agroforestry, Natural resource management or related discipline
• Three (3) years of relevant experience in the field of Forestry, Agroforestry, Natural Resources Management or land use planning/management

Applications along with résumés should be submitted no later than Friday, May 27, 2022, to: 

Senior Director,

Human Resource Management & Development

Forestry Department

173 Constant Spring Road

Kingston 8

Email: hrmd.fd@gmail.com

We thank all persons who express an interest; however, only short-listed applicants will be contacted.

CUSTOMER SERVICE OFFICER (LEVEL 5) 

Basic Salary: $1,297,030.00 - $1,606,255.00  per annum.

JOB PURPOSE: 

The incumbent has the responsibility to assist with planning and executing the Agency’s Customer Service Strategy, ensuring adherence to the organization’s procedures and policies; manage the complaints response system, and interface with the Agency’s revenue generation points.     

KEY RESPONSIBILITY AREAS:  

• Manage the Agency’s the Customer Service portfolio including feedback and response processes;
• Serves as a point of contact between the Agency’s Divisions, Branches and Units and external customers in the resolution of a variety of customer service related matters;
• Designs and reviews procedures and mechanisms to ensure that customer feedback is easy, easily understood, accessible and being used;
• Provides excellent customer service by ensuring prompt timely and efficient resolutions of needs and satisfaction is assured;
• Develops and maintains customer service best practices and establishes benchmarks for service delivery and other related activities;
• Assists with the design and delivery of customer service training programmes and the dissemination of customer service information to create and maintain awareness of standards and customer expectations;
• Acts with integrity to maintain confidentiality and respect in dealing with clients and staff;
• Conducts research, provides information and supports the development of relevant knowledge products;
• Conducts surveys among customers to assess the quality of service provided  to develop recommendations for improvement in service delivery where necessary;
• Contributes to the formulation of policies and standards of service to facilitate the delivery of excellent customer service;
• Provide reports/updates to the relevant officer on the status of enquiries and the action taken as required;
• Provides guidance through effective objective setting and clear lines of communication;
• Supports improved awareness of the customer service-related policies, procedures and guidelines applicable to the Agency.

Required Competencies:  

The post-holder will be able to demonstrate: 

• Excellent team player;
• Works well under pressure;
• Exceptional analytical skills;
• Ability to exercise sound judgement;
• Exceptional customer sservice skills;
• Good written and verbal communication skills;
• Well developed social and interpersonal skills;
• Ability to work and collaborate well with others;
• Effective prioritisation and time management skills;
• Ability to handle challenges and difficult situations effectively;
• Working knowledge of relevant computer applications and systems;
• Sound knowledge of the Government’s customer service policies and principles;
• Ability to resolve problems or issues in an objective manner while remaining focused on outcomes and preserving positive working relationships;

MINIMUM REQUIRED EDUCATION AND EXPERIENCE  

 Qualifications and Experience

• Undergraduate degree in Management Studies, Public Relations, Marketing, Business Adminitration or related discipline;
• Exposure to Customer Service Training;
• Plus at least 3 years related experience;

 Or 

• Associate degree/diploma in Management Studies, Public Relations, Marketing, Business Adminitration or related discipline;
• Exposure to Customer Service Training;
• Plus at least 5 years related experience

• Mediation and conflict resolution training/competence would be an asset

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:

·         Office environment;

·         All island travel (as required);

·         Occasionally in forest environments;

·         Challenging interpersonal situations.

 Applications along with résumés should be submitted no later than Friday, May 27, 2022 to: 

Senior Director,

Human Resource Management & Development

Forestry Department

173 Constant Spring Road

Kingston 8

Email: hrmd.fd@gmail.com

We thank all persons who express an interest; however, only short-listed applicants will be contacted.

COLLECTIONS OFFICER (LEVEL 4) 

Basic Salary: $1,190,884.00 - $1,473,572.00 per annum.

JOB PURPOSE: 

The incumbent is responsible for the collecting, recording, and lodging of public moneys received in the Agency; dispatching of cheques drawn on the Agency’s bank accounts; maintaining petty cash imprest and maintaining transaction registers, files, and books.

KEY RESPONSIBILITY AREAS: 

 Management and Administrative Responsibilities

·         Liaise with internal and external customers on a daily basis by telephone for the timeliness in the collection of cheques payable;

·         Safeguards payment and receipt documents; registers and books;

·         Maintains custody of payee cheques and monies.

Technical/Professional Responsibilities  

·         Technical Responsibilities

·          Collects funds from customers and registered mail received in the value book;

·         Prepares and issues official receipts for cash or cash equivalent and cheques collected in keeping with established standards;

·         Prepares lodgement for all public moneys received in keeping with establish established standards;

·         Makes lodgements to the relevant bank accounts in keeping with established standards;

·         Maintains cash count control register;

·         Generates receipt batches in Sage ACC Pac;

·         Issues cheques to payees upon proper identification or authorization and ensures appropriate signing register and day book are completed;

·         Manages aging payee cheques;

·          Prepares petty cash vouchers and makes cash disbursements upon appropriate authorization;

·         Enters vouchers with appropriate numbers and amounts in petty cash book;

·         Maintains petty cash imprest and obtains petty cash reimbursements when necessary;

·         Affixes voucher numbers and update appropriate registers;

·         Maintains and safeguards appropriate files for payment and receipt transactions in keeping with established standards. 

Minimum Required Education And Experience 

·         AAT level 2 OR;

·         ACCA-CAT level 2 OR;

·         Certificate in Accounting from a recognized University e.g. UTECH OR;

·         Completion of second-year B.Sc. in Accounting or Management Studies at a recognized University e.g. UWI OR;

·         A.Sc. in Accounting, MIND OR;

Experience in cashiering is desirable but not mandatory.

Applications along with résumés should be submitted no later than Friday, May 27, 2022, to: 

Senior Director,

Human Resource Management & Development

Forestry Department

173 Constant Spring Road

Kingston 8

Email: hrmd.fd@gmail.com

We thank all persons who express an interest; however, only short-listed applicants will be contacted.